Print Terms & Conditions

Print Terms & Conditions

Please read these terms before placing your order. By ordering from Promovision, you agree to the following terms.

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1File Requirements

All artwork must meet the following specifications before production begins. Files that do not comply may result in quality issues, delays, or additional fees.

Requirement Specification
File Format PDF, AI, or EPS preferred. PNG accepted for DTF and stickers. JPG not recommended.
Resolution 300 DPI at final print size. 100โ€“150 DPI acceptable for large format banners.
Bleed 0.125" (1/8") on all sides. 0.5"โ€“1" for vinyl banners.
Safe Zone Keep all text and logos at least 0.25" inside the trim edge. 1" for banners.
Color Mode CMYK required for flyers, banners, and yard signs. RGB or CMYK accepted for DTF and stickers.
Fonts Outline all fonts or include font files.
Multiple Files Zip files together and label clearly (e.g. front.pdf, back.pdf).

Files submitted without meeting these specs may be printed as-is when the Print As-Is option is selected. Promovision is not responsible for quality issues from non-compliant files.

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2Proof & Quality Check

Every order includes either a Quality Check or Print As-Is option at checkout.

Quality Check We review your file for resolution, bleed, and obvious errors before sending it to press. This is a technical review, not a visual design proof.
Turnaround Quality Check adds approximately 1โ€“2 business days to your turnaround time.
Issue Notification If we find an issue, we will contact you before proceeding.
Print As-Is Your file goes directly to production as uploaded. You accept full responsibility for the accuracy and print readiness of your file.

Design assistance orders always receive a digital proof before printing, regardless of your selected option. We will email the proof for approval before production begins.

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3Color Accuracy

We use professional printing equipment to deliver the best possible color results. We cannot guarantee an exact color match between your screen and the printed output.

CMYK Color Mode Always design in CMYK for the most accurate color output.
Screen vs. Print Colors on your screen (RGB) may look brighter or different than the printed result.
Pantone/Exact Match For exact color matching, include Pantone or CMYK values in your order notes.
Black Ink For rich, deep black, use 100% K (C0 M0 Y0 K100).
Color Variation Minor color shifts between print runs are normal due to equipment and materials.

We are not responsible for color shifts caused by RGB-to-CMYK conversion or differences between monitor calibration and printed output.

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4Turnaround Times

Turnaround begins after payment is confirmed and your file has passed the quality review. All times are business days, Monday through Friday, excluding holidays.

Product Standard Turnaround
Business Cards 2โ€“3 business days
Car Magnets 2โ€“3 business days
Custom Labels 2โ€“3 business days
Custom Signs 3โ€“4 business days
Flyers 2โ€“3 business days
Posters 2โ€“3 business days
Retractable Banners 3โ€“5 business days
Standees 3โ€“5 business days
Vinyl Backdrop (Step & Repeat) 3โ€“5 business days
Yard Signs 3โ€“4 business days

Turnaround times are estimates, not guarantees. Rush options are available by request. We are not liable for missed deadlines caused by production delays outside our control.

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5Rush Orders

If you need your order faster than our standard turnaround times, rush options are available for an additional fee.

  • Availability depends on product and quantity.
  • Rush fees vary by product and turnaround time.
  • Files must be print ready and approved early in the day.
  • Not all products are eligible for rush service.
  • Contact us before placing your order to confirm availability and pricing.

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6Order Changes & Cancellations

Orders move quickly through production, so changes and cancellations may not always be possible.

  • Changes can only be made before your order enters production.
  • Once production has started, no changes can be made.
  • Cancellations after production has started are not eligible for a refund.
  • If a cancellation is approved, a processing fee may apply.
  • Contact us immediately if you need to make a change.

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7Payments & Pricing

All orders must be paid in full before production begins.

  • We accept major credit/debit cards, Apple Pay, Google Pay, and other secure payment methods through our website.
  • Orders will not be processed until payment is confirmed.
  • Prices are subject to change without notice.
  • Custom quotes are valid for a limited time.
  • Additional fees may apply for design services, file corrections, or special requests.

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8Shipping & Local Delivery

We offer shipping nationwide and local delivery in the Atlanta area (details on product pages).

  • Shipping times vary based on location and carrier.
  • Once your order ships, you will receive a tracking number.
  • Promovision is not responsible for delays caused by shipping carriers.
  • Local delivery is available for eligible orders (see checkout for options).
  • Please ensure your shipping address is correct. We are not responsible for orders shipped to the wrong address.

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9Returns, Reprints & Refunds

Due to the custom nature of our products, all sales are final.

  • We do not accept returns on custom printed items.
  • If there is a printing error on our end, we will reprint your order at no additional cost.
  • Reprint requests must be reported within 7 days of delivery.
  • Refunds are only issued in the event we are unable to fulfill your order.
  • Please contact us with photos and details if you believe there is an issue with your order.

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10Customer-Supplied Artwork

You are responsible for the content, accuracy, and ownership of all artwork submitted.

  • Make sure your files are correct before submitting.
  • We are not responsible for spelling errors, incorrect information, or low-resolution images.
  • If you are unsure, we recommend adding the Quality Check option.
  • We do not recreate, fix, or redesign files unless design assistance is purchased.
  • Files submitted as Print As-Is will be printed exactly as received.

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12Order Acceptance & Liability

Placing an order with Promovision means you agree to these terms and conditions.

  • We reserve the right to refuse or cancel any order for any reason.
  • We are not liable for delays caused by equipment issues, supplier delays, shipping carriers, or other circumstances outside our control.
  • Our liability is limited to the cost of the original order.
  • By placing an order, you confirm that you have read, understood, and agreed to these terms and conditions.

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13AI-Generated Artwork

AI-generated designs often look sharp on screen but may not be print quality at full size. If your design is AI-generated, you must approve it before we print.

  • AI images (ChatGPT, Midjourney, Canva AI, and similar tools) are often low resolution or contain flaws that only show up when printed large.
  • Before production, you must review and approve your AI-generated design, including its resolution and print quality.
  • We cannot correct, enhance, or upscale the quality of AI-generated artwork.
  • Blurriness, pixelation, distorted text, or other flaws that come from an AI-generated file are not considered a printing error and are not eligible for a reprint or refund.
  • If you would like a print-quality version, select Design Assistance and our team can recreate your design (additional fee).

By approving an AI-generated design for print, you accept the final print quality as-is.

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Questions about these terms? Contact us before placing your order.